find out our returns and refund policy here

We here at Ghengis Fireworks hope you love your purchase, however, if you wish to return your order for a refund you can do so with our satisfaction guarantee, please see the returns policies below for more information.

Unwanted goods:

If you cancel your order before it has been dispatched we will keep 4% of your Invoice for Card Charges.

Ghengis Fireworks will offer a refund, less postage costs and 25% re-stocking fee, within 7 days.

Please note that we cannot refund or exchange unwanted items if the product has been used or the original packaging has been broken.

Faulty or incorrect goods:

Faulty or incorrect goods should be reported to our Customer Service Department ASAP, via the contact us page. However, we do give you 7 days to inform us for an exchange.

Ghengis Fireworks offers a 30 day replacement policy on all faulty products.

Please give a full description of the fault and return the item in its original box for a replacement. All returned products will be tested and returned to you at your expense if they are found not to be faulty.

Cancellations:

If you cancel your order before it has been dispatched we will refund your card in full.

You have the right to cancel your order within 24 hours for a refund.

However, if your parcel has already been dispatched you will be charged for the cost of shipping. Your refund will not be made until the parcel has been returned back to us. Please remember that we work on a same day dispatch system so to avoid the postage charge and delayed refund you should inform us on the same day that the order is made before 1pm.

Refunds:

A refund cannot be issued until we receive the goods in question.

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation.

We aim to refund you within 14 days.

How to return an item:

If you are returning an unwanted item please make sure the items are in there original boxes. You will need to enclose a note informing us of your details, order number and reason for return. Please also state whether you would like an exchange or refund.

We recommend that you send goods by Night Freight as we cannot be held responsible for any loss of parcel on the way back to us. Postage costs of unwanted goods are down to the customer.

Please send back to:

Ghengis Fireworks, Returns Department, 100 The Brook, Chatham, Kent, ME4 4LB

If you are returning a faulty item please contact our Customer Services Department on 01634 817583 or 0800 9553494.

This returns policy does not affect your statutory rights.

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